Terms & Conditions — btv99

1. Introduction

Welcome to btv99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and btv99 ("Platform", "We", "Us"). By registering an account, accessing our website at btv99.one, or using any of our services, you confirm that you have read, understood, and agreed to these Terms in their entirety.

btv99 offers cricket betting, live casino games, slot machines, crash games, card games including Blackjack and European Roulette Pro, and other gaming products. Our services are designed exclusively for adult players in Bangladesh aged 21 years or older. These Terms apply to all games, promotions, bonuses, deposits, withdrawals, and any other activity conducted on the platform.

If you do not agree with any part of these Terms, you must immediately cease using the platform. Continued use of btv99 following any updates to these Terms constitutes acceptance of the revised Terms. We recommend that all players review these Terms periodically.

2. Eligibility Requirements

To create and maintain an account on btv99, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Underage gambling is strictly prohibited on this platform. btv99 reserves the right to request proof of age at any time.
• You must be a legal resident of or currently located in a jurisdiction where online gambling is permitted. It is solely your responsibility to determine the legality of online gambling in your location.
• You must register with accurate, truthful personal information. Using false or misleading details when opening an account is a material breach of these Terms and may result in permanent suspension.
• You must not be listed on any self-exclusion register or have an active voluntary exclusion in place with btv99 or any affiliated gambling platform.

btv99 is intended for personal entertainment only. Using the platform for any commercial purpose, including operating as an agent or reseller of credits, is strictly forbidden and will lead to immediate account closure and forfeiture of any balances.

3. Account Registration & Verification

Each player is permitted to hold only one (1) registered account on btv99. Duplicate accounts are prohibited and will be closed upon detection, with all associated funds subject to forfeiture. To register, you must provide a valid mobile number, a unique username, and a secure password. You are fully responsible for maintaining the confidentiality of your login credentials.

• KYC (Know Your Customer) verification may be requested at any stage, including before processing a withdrawal. Required documents typically include a valid national identity card (NID), passport, or other government-issued photo ID.
• Failure to complete KYC verification within a reasonable period following a request from btv99 may result in temporary suspension of withdrawal privileges or account access until the process is completed satisfactorily.
• You must notify btv99 immediately if you suspect unauthorized access to your account. btv99 cannot be held liable for losses resulting from unauthorized use of your credentials if you have not promptly reported a security concern.
• btv99 reserves the right to close, suspend, or restrict any account at its sole discretion if the account is found to be in violation of these Terms, engaged in fraudulent activity, or otherwise used in a manner inconsistent with a legitimate player account.

Account closure requests from a player will be processed within 5 business days. Any pending bonus wagering requirements must be satisfied or forfeited before the closure is finalized. Funds in a verified account that are not subject to active bonus restrictions will be returned via the player's registered payment method.

4. Deposits & Withdrawals

btv99 supports a range of payment methods popular across Bangladesh, including bKash, Nagad, Rocket, Upay, as well as international cards such as Visa and Mastercard. All transactions are conducted in Bangladeshi Taka (৳). Processing times and minimum thresholds apply as set out below.

Deposits

Deposits are typically credited to your btv99 account instantly or within a few minutes of confirmation by the payment provider. The following conditions apply to all deposits:

• Minimum deposit: ৳200 (two hundred Taka). There is no standard maximum deposit limit, though btv99 reserves the right to apply daily or monthly caps at its discretion for risk management purposes.
• All deposits must originate from a payment account that is registered in your name. Third-party deposits are not accepted and may be returned or forfeited if received.
• btv99 does not charge deposit fees; however, your payment provider may impose its own transaction charges. Players are responsible for any such external fees.

Withdrawals

Withdrawal requests are processed subject to KYC verification completion and any applicable bonus wagering requirements being fulfilled. btv99 aims to process withdrawal requests within 24–72 hours under normal operating conditions. The following withdrawal conditions apply:

• Minimum withdrawal: ৳500 (five hundred Taka). Maximum single withdrawal and daily limits may be set and communicated to players individually based on account tier and verification status.
• Withdrawals will be returned to the same payment method used for the most recent qualifying deposit where technically possible. btv99 reserves the right to request additional documentation before releasing a withdrawal for anti-fraud and anti-money laundering compliance.
• In cases where irregular or suspicious wagering patterns are identified prior to a withdrawal request, btv99 reserves the right to withhold payment pending investigation. Players will be notified of any such hold in accordance with applicable data protection standards.

5. Bonuses, Promotions & Wagering Requirements

btv99 offers a range of bonuses and promotional incentives to new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and major cricket tournaments including the BPL and IPL. All bonuses are subject to the following general conditions:

• Each bonus offer carries a specific wagering requirement (rollover) that must be fulfilled before any winnings derived from bonus funds may be withdrawn. Wagering requirements are stated as a multiplier of the bonus amount (e.g., 20x means you must wager twenty times the bonus value).
• Bonuses are valid for a specified redemption period stated at the time of the offer. Unused bonus funds or free spins will expire and be removed from the account at the end of the validity period.
• Only one bonus offer may be active on an account at any one time unless otherwise explicitly stated in the promotion's specific terms. Attempting to claim multiple bonuses simultaneously is a violation of these Terms and may result in cancellation of all active bonuses.
• btv99 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice if there is evidence of abuse, exploitation of terms, or technical error that results in unintended bonus allocations.

Game-contribution rates towards wagering requirements vary by game type. Typically, slots contribute 100%, live casino games and sports bets may contribute at a lower rate (commonly 10%–20%), and certain games may be excluded entirely from bonus wagering. The specific contribution table is published in the individual promotion terms.

6. Responsible Gaming

btv99 is firmly committed to promoting responsible gaming across all of its products and services. Gambling should be treated exclusively as a form of entertainment, not as a source of income or a means to resolve financial difficulties. btv99 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Once a limit is activated, it takes effect immediately. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the change takes effect.
• Self-Exclusion: Players who believe they may have a gambling problem may request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or a permanent exclusion. During a self-exclusion period, the account will be suspended and no new accounts may be opened by that individual.
• Time-Out Feature: Players may place a temporary pause on their account for 24 hours, 48 hours, or 7 days without full self-exclusion. During a time-out, login access is suspended but withdrawal requests submitted before the time-out remain valid.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to contact our support team at [email protected] for immediate assistance and guidance on the available responsible gaming tools. You should also consider reaching out to independent support organizations in your region. 21+ only.

7. Prohibited Activities

The following activities are strictly prohibited on btv99 and constitute grounds for immediate accountclosure, forfeiture of balances, and reporting to relevant authorities where applicable:

• Fraudulent activity including but not limited to using stolen payment credentials, identity fraud, providing falsified KYC documents, or misrepresenting your identity in any way.
• Bonus abuse, including creating multiple accounts to claim welcome bonuses more than once, colluding with other players to manipulate bonus terms, or exploiting technical errors to generate unearned credits.
• Use of automated software, bots, scripts, AI systems, or any form of mechanical or electronic assistance that provides an unfair advantage over other players or manipulates game outcomes.
• Money laundering or any attempt to use btv99 as a vehicle for processing proceeds of crime, including structuring deposits or withdrawals to evade financial monitoring thresholds.
• Threatening, harassing, or abusing btv99 staff or other players through any communication channel, including in-game chat, email, or support ticket systems.

btv99 employs advanced fraud detection systems and cooperates fully with law enforcement agencies. Players found to be engaged in any prohibited activity waive all rights to funds held in their accounts at the time of detection.

8. Intellectual Property

All content published on the btv99 platform, including but not limited to website design, logos, graphics, text, software code, game interfaces, promotional materials, and the btv99 brand identity, is the exclusive intellectual property of btv99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only.

Reproducing, distributing, publicly displaying, reverse-engineering, scraping, or commercially exploiting any part of the btv99 platform without prior written consent is strictly prohibited. Any unauthorised use of btv99's intellectual property will be pursued through all available legal remedies.

9. Limitation of Liability

To the fullest extent permitted by applicable law, btv99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the platform, including losses resulting from technical failures, server outages, game malfunctions, or interruptions in internet connectivity. btv99's total liability to any player in connection with any single incident shall not exceed the net real-money deposits made by that player in the 30 days preceding the incident.

btv99 makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Use of the platform is entirely at your own risk. btv99 strongly recommends that players maintain up-to-date antivirus software and use secure, private internet connections when accessing their accounts.

10. Privacy & Data Protection

btv99 collects, stores, and processes your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also consent to the collection and processing of your personal data as described in the Privacy Policy. btv99 applies SSL encryption across all data transmissions and adheres to strict internal data security protocols to protect player information from unauthorised access, disclosure, or misuse.

11. Amendments to These Terms

btv99 reserves the right to modify, update, or replace these Terms at any time. When material changes are made, we will endeavour to provide reasonable advance notice by publishing the updated Terms on the btv99.one website and, where applicable, by notifying registered players via email or in-platform notification.

It is your responsibility to review the Terms periodically. Your continued use of the btv99 platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you disagree with any revised Terms, you must cease using the platform and may request account closure in accordance with Section 3 above.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which btv99 operates. In the event of a dispute, players are encouraged to contact our support team at [email protected] in the first instance. btv99 commits to responding to all formal complaints within 5 business days and to working in good faith to reach a fair resolution. Where a resolution cannot be agreed, the matter may be referred to an independent adjudicator as determined by btv99.