btv99 Privacy Policy

1. Information We Collect

btv99 collects two categories of information: data you provide to us voluntarily, and data we collect automatically when you use the platform. We outline both categories below so you have a complete picture of what we hold.

Information You Provide Directly

When you register for a btv99 account or interact with our services, you may provide the following:

• Identity Information — Full name, date of birth, gender, and nationality — used to verify that you are 21 years of age or older as required for access to our platform.
• Contact Details — Email address, mobile number (Bangladesh numbers accepted), and residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, etc.). Used for account communications and support.
• Financial Information — Payment method details (bKash wallet number, Nagad account, Rocket account, Upay account, or card last four digits for Visa and Mastercard). Full card numbers are never stored on our servers.
• Verification Documents — Government-issued ID, national ID card (NID), passport, or driving licence copy — required only for account verification (KYC) purposes and handled with strict confidentiality.

Information Collected Automatically

When you access btv99, our systems may automatically record the following technical data:

• Device & Browser Data — IP address, device type (mobile, tablet), operating system, browser version, and language settings. This helps us optimise the site for Android and iOS devices commonly used in Bangladesh.
• Usage Data — Pages visited, time spent on each page, game sessions played, betting history, deposit and withdrawal activity, and clickstream data. This is used to improve the platform experience and detect unusual activity.
• Cookies & Tracking Technologies — Session cookies, persistent cookies, and similar technologies that help maintain your login state, remember your preferences, and analyse traffic patterns. See Section 5 for full details.

2. How We Use Your Information

The personal data we collect is used solely for the purposes listed below. btv99 does not use your information for any purpose not described in this policy without your prior consent.

• To create and manage your btv99 account, including account verification (KYC), login authentication, and account security.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• To provide customer support and respond to queries, complaints, and account-related requests sent to our support team.
• To send transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. We do not send unsolicited marketing emails without your consent.
• To monitor and analyse platform usage for the purpose of improving features, game offerings, and overall site performance, including cricket betting, slots, and live casino sections.
• To detect, investigate, and prevent fraud, money laundering, underage access, and any other activity that may violate our Terms & Conditions or applicable regulations.

We process your data based on the legal grounds of contractual necessity (to deliver the services you signed up for), legitimate interest (to keep the platform secure and functional), and legal compliance (to meet anti-money-laundering and identity verification obligations).

3. How We Share Your Information

btv99 does not sell, rent, or trade your personal data with any third party. However, in limited and strictly controlled circumstances, we may share information with the following categories of recipients:

• Payment Processors — Transaction data is shared with payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to process deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Technology Service Providers — We work with trusted third-party vendors for hosting, analytics, fraud detection, and customer support tooling. These vendors are bound by strict data processing agreements and may access only the minimum data required for their specific function.
• Legal & Regulatory Obligations — We may disclose personal data if required to do so by law, court order, or to cooperate with law enforcement investigations, including those related to fraud prevention and anti-money-laundering (AML) compliance.
• Business Transfers — In the event of a merger, acquisition, or asset sale involving btv99, user data may be transferred as part of that transaction. We would notify affected users prior to any such transfer and ensure the receiving party upholds equivalent data protection standards.

Under no circumstances will btv99 sell your personal data to advertisers, data brokers, or any commercial third parties for their own marketing or profiling activities.

4. Payment Data & Security

The security of your financial data is a top priority at btv99. All transactions on our platform — whether you are making a deposit via bKash or Nagad, or withdrawing winnings to your Rocket or Upay account — are transmitted over SSL-encrypted connections. Our payment infrastructure is designed to keep sensitive financial data isolated from general platform systems.

We do not store full card numbers, CVV codes, or payment PINs on our servers. For card-based payments via Visa or Mastercard, transaction handling is delegated to PCI-compliant payment gateways. For mobile financial services such as bKash, Nagad, Rocket, and Upay, all transaction processing occurs directly through the official APIs of those platforms.

Our internal access controls ensure that only authorised personnel in specific operational roles can access transaction records, and all such access is logged and audited. If you suspect any unauthorised transaction on your btv99 account, contact our support team immediately at [email protected] — we operate 24/7 and aim to respond within 2 hours.

5. Cookies and Tracking Technologies

btv99 uses cookies and similar tracking technologies to make the platform function correctly, maintain your session, remember your preferences, and gather anonymous analytics about how users interact with the site. We do not use tracking cookies to build advertising profiles or share data with ad networks.

Types of Cookies We Use

• Essential Cookies — Required for the site to function at all. These include session tokens that keep you logged in, security cookies that protect against CSRF attacks, and cookies that handle your language and region preferences (Bangladesh / English).
• Analytics Cookies — Used to collect anonymous, aggregated data about how visitors use the platform — which pages are most visited, average session duration, and common navigation paths. This data never identifies individual users and is used purely to improve the site.
• Functional Cookies — Remember your account preferences such as your selected language (English / বাংলা), preferred game categories, and display settings so you do not have to re-configure them on each visit.

Most modern browsers allow you to control or block cookies through their settings. However, disabling essential cookies will prevent core platform features — including login, deposits, and game sessions — from functioning correctly. We recommend keeping essential cookies enabled for the best btv99 experience.

6. Data Retention

btv99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and operational obligations. Transaction records and identity verification documents are retained for a minimum of five years from the date of the last transaction, in line with standard anti-money-laundering record-keeping requirements. After this period, data is securely deleted or anonymised.

If you close your btv99 account voluntarily, we will deactivate your profile and cease active use of your personal data. Certain records may still be retained for the minimum statutory periods described above. You may request confirmation of what data we hold on you at any time by contacting our support team.

7. Your Rights Over Your Personal Data

As a btv99 user, you have meaningful rights over the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

• Right of Access — you may request a copy of all personal data we hold about you, free of charge.
• Right of Rectification — if any data we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to Erasure — subject to legal retention obligations, you may request that we delete your personal data.
• Right to Object — you may object to specific uses of your data, such as receiving promotional communications from btv99.
• Right to Data Portability — you may request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you wish.

To exercise any of the above rights, please contact our support team in writing. We will acknowledge your request within 48 hours and aim to resolve it fully within 30 days. In some cases, we may need to verify your identity before processing a request, to ensure we are not disclosing data to the wrong person.

8. Third-Party Links

From time to time, btv99 may reference or display content that originates from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. While we partner with these studios to bring their games to our platform, we are not responsible for the privacy practices of these external entities. Their data handling is governed by their own privacy policies.

btv99 does not control, endorse, or accept responsibility for any content, products, or services available from third-party websites or providers. We encourage all users to review the privacy policies of any third party whose services they access through or in connection with our platform.

9. Children's Privacy

btv99 is strictly an adult platform. Access to our services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification checks are applied during account registration, and any account found to belong to a minor will be immediately suspended and all associated data deleted.

If you are a parent or guardian and believe that your child has registered on btv99 without your knowledge, please contact us immediately at [email protected]. We will investigate and take prompt action to remove the account and any data associated with it.

10. Changes to This Privacy Policy

btv99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of btv99 after any such changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically. If you disagree with any changes to this policy, you should stop using btv99 and may request account closure by contacting support.